Privacy Policy — Fizzyble

Introduction

Fizzyble Inc. operates as the personal information controller for data collected through www.fizzyble.com and related services, in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. This policy outlines how we collect, use, store, and protect your personal data.

By using our services, you consent to the collection and processing of your personal information as described in this policy. If you disagree with these terms, please discontinue use of our services. Material policy updates will require your consent, while non-material changes are accepted through continued use.

Collecting personal information

We gather the following categories of personal data, consistent with the principles of transparency, legitimate purpose, and proportionality under the Data Privacy Act:

Device information

We collect browser versions, IP addresses, cookie data, and browsing behavior through various tracking technologies including Google Analytics, Meta/Facebook Pixel, TikTok Pixel, and Pinterest Pixel. Users can opt out via the respective platform settings. This data supports analytics, fraud prevention, and — with your consent — advertising purposes.

Order information

Personal details collected during checkout include names, addresses, payment information (processed through our payment provider), email addresses, and phone numbers. This information enables order fulfillment, fraud detection, and marketing communications when aligned with your preferences.

Customer support information

Communications with our support staff are retained to resolve inquiries and provide assistance.

Sharing personal information

Data is shared with trusted service providers solely for the purposes of payment processing, order fulfillment, customer support, and advertising. We ensure that all third-party processors comply with the Data Privacy Act and maintain adequate safeguards for your personal information.

We may disclose information as required by law, such as to comply with a subpoena, court order, or lawful request from Philippine government authorities, including the National Privacy Commission.

Marketing, email, and SMS communications

We use email and SMS for promotional and transactional communications. By providing your contact details and opting in, you provide express consent to receive recurring marketing and transactional notifications.

You may opt out at any time by replying STOP to any SMS message, clicking the unsubscribe link in any email, or contacting us at [email protected]. Your SMS data is not shared with third parties for their marketing purposes.

Behavioral advertising

We enable targeted advertisements through Google Analytics and platform-specific tools. You can opt out via Facebook Ad Preferences, Google Ad Settings, TikTok Ad Preferences, Pinterest Ad Settings, or the Digital Advertising Alliance.

Using personal information

We use the data we collect to provide and improve our services, process payments, fulfill orders, provide customer support, send transactional communications, and — with your consent — send promotional notifications about products and services.

Lawful basis for processing (Data Privacy Act of 2012)

Under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, we process your personal information based on one or more of the following criteria:

Your consent, which you may withdraw at any time without affecting the lawfulness of processing based on consent before its withdrawal
The processing is necessary for the fulfillment of a contract to which you are a party
Compliance with a legal obligation to which Fizzyble is subject
Protection of your vitally important interests, including life and health
The processing is necessary to pursue the legitimate interests of Fizzyble or a third party, except where such interests are overridden by your fundamental rights and freedoms

Your rights as a data subject

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

Right to be informed — You have the right to be informed whether your personal data shall be, are being, or have been processed
Right to access — You have the right to reasonable access to your personal data being processed
Right to object — You have the right to object to the processing of your personal data
Right to erasure or blocking — You have the right to suspend, withdraw, or order the blocking, removal, or destruction of your personal data
Right to rectification — You have the right to dispute the inaccuracy of your personal data and have it corrected
Right to data portability — You have the right to obtain your personal data in an electronic or structured format
Right to file a complaint — You have the right to lodge a complaint before the National Privacy Commission if you believe your rights have been violated
Right to damages — You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days.

Children's privacy

Our services are not directed toward minors under the age of 18. We do not knowingly collect personal information from children. In accordance with the Data Privacy Act, processing of personal information of minors requires the consent of their parents or guardians. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

Retention

In compliance with the Data Privacy Act, personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law. Retention periods include:

Active account duration
Order fulfillment and customer service needs
Legal and tax compliance (typically 7 years for financial records, as required by Philippine tax regulations)
Dispute resolution and legal requirements

Information is securely deleted or anonymized when no longer needed, unless longer retention is required by Philippine law.

Cookies

Cookies are small files downloaded to your device when you access our services. We use functional, performance/analytics, advertising, and social media cookies. You can control cookies through your browser settings, though this may affect website functionality. For more details, please see our Cookie Policy.

Cross-border data transfers

Some of our service providers operate outside the Philippines. In accordance with the Data Privacy Act and NPC Circular 2016-02, we ensure that any cross-border transfer of personal data is subject to adequate safeguards, including contractual obligations requiring the receiving party to maintain equivalent levels of data protection.

Data breach notification

In compliance with the Data Privacy Act and NPC Circular 2016-03, we will notify the National Privacy Commission and affected data subjects within seventy-two (72) hours upon knowledge of, or reasonable belief that, a personal data breach requiring notification has occurred.

Changes to our privacy policy

Updates to this policy will appear on this page with the "Last Updated" date revised. Material changes will be announced via prominent notices and email 30 days before implementation. We encourage you to periodically review this page for updates.

Contact information

If you have questions about this Privacy Policy or wish to exercise your rights as a data subject, you may contact us:

Email: [email protected]
Phone: +63 928 858 0066
Address: Fizzyble Inc., Mimosa PGMH Penafrancia, Paco Manila 1007, Philippines

You may also file a complaint with the National Privacy Commission at www.privacy.gov.ph.